Returns Policy
HAAT; by hand.
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Returns Policy.

We kindly ask that you consider our policy before purchasing.

Each item is made to order with care and consideration, so unfortunately, we cannot offer refunds for made to order products.

We take care to ship each item carefully, where if they may have been damaged in transit we kindly ask you to send an email to info@haatery.com.

If you would like to exchange your item please send us an email at info@haatery.com and we will let you know where to send the return.

We can offer exchanges for sizes. To be eligible your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Returns Policy

HAAT-ery. is a project examining archival headwear, a physical research derived from texts, images and findings. All fabrics employ techniques by hand; whether that be hand-dyeing with natural dyes, hand-waxing, hand-stitching, or reusing antique textiles collected with consideration. Fabrics have been made specifically for us within India and neighbouring regions, as ethically and sustainable as possible.

All hats are made in London with a small team of milliners. Every detail, from the lining to the threads is the result of ongoing research and learning. The imperfections of hand-crafted and aged fabrics accumulate with wear, allowing each piece to be individual.

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